(SECTION) PAYMENT

 

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WHAT PAYMENT METHODS DO YOU ACCEPT?

At this moment we only accept Cash on Delivery (COD)  in our store.

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HOW SECURE IS MY PERSONAL INFORMATION?

Website adheres to highest industry standards in order to protect your personal information with the best security solutions.

 

(NEW SECTION) ORDER TRACKING

 

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HOW DO I KNOW IF MY ORDER HAVE BEEN SHIPPED OUT?

When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. 

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(NEW SECTION) SHIPPING & DELIVERY

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DO YOU SHIP INTERNATIONALLY?

Soon, At this moment we ship all across in Pakistan 

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HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?

All items are subject to a handling period before they are dispatched.

99% of orders leave the warehouse within 1-3 days of payment.

We will notify you by email when your items have been shipped.

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MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?

If for any reason whatsoever your items do not arrive within 45 business days from the purchase date, please contact support Loutlo026@gmail.com

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HOW LONG DOES SHIPPING TAKE?

Standard International Shipping: 8-20 business days

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch.

 

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HOW IS THE PACKAGE BEING DELIVERED?

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This depends on where you live and which product you order. The package will be delivered to your home, mailbox, porch or local post office with a notice left on your mailbox.

Most orders will be available for pickup from your local post office once you receive a notice letter by your mailbox. This also happens if the mailman has tried to deliver the package to your home but no one was there to accept it and it couldn't be left anywhere safe.

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-FROM WHERE IS MY PACKAGE BEING SHIPPED FROM?

Our warehouses are located in Different Cities of Pakistan.  If you need more information about this, please contact us at loutlo026@gmail.com

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(NEW SECTION) RETURNS & REFUNDS

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WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?

If you have received a damaged or faulty product from Website, please send us a photographic, or video proof of the damage and we will send you a new working item right away (free, of course).

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(NEW SECTION) AFTER PURCHASE

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I'VE PUT A WRONG SHIPPING ADDRESS / CHOSE THE WRONG VARIANT! CAN I CHANGE?

If this happens to you, email us at loutlo026@gmail.com as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use. Please note: if we can't cancel the order, we won't do a refund if you ordered your products to the wrong address.

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MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?

Customs, Postal Services & Website are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country.

Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the Website. For further details of charges, please contact your local customs office.

If your order is held up in Postal, we suggest calling your City postal department directly and asking them to release your items.

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CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department which takes 1-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service as soon as possible after you've placed your order and we might be able to take care of it.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.